Postage and Returns
Postage and Handling
All our items are handmade especially for you and may take up to 7 business days to complete.
We post to anywhere in Australia at a flat rate of $6.95 on orders up to $74.99 and free shipping on orders $75 and over. We use Australia Post as our delivery agent and provide tracked postage whenever available. A confirmation email will be provided with these tracking details.
Express Post upgrade is available at a flat rate of $10.00 on orders up to $74.99 and $5 on orders of $75 and over. Please note that this does not express the creation of your order so if you require your order by a specific date, please contact us prior to order to ensure we can accommodate your needs.
If you have not received your item in 14 days from posting date, please contact us.
We understand that buying online can be difficult and endeavour to work with you if you are unsatisfied with your purchase.
In the event you receive a faulty, damaged or incorrect (not what you ordered) item, please contact us on email@example.com within 7 days of receipt of purchase.
Please choose carefully when purchasing as change of mind returns are not accepted.
In the event a refund is accepted, refunds will be given using your original payment method.
All goods must be returned in unworn condition with their original packaging. You will be responsible for arranging the return of a product. In the event of a faulty or damaged product, the product will be inspected and if a fault is confirmed, a full refund will be issued including postage. A receipt is required in order to recover postage costs associated with the return of a faulty item.
If the product is not deemed to be faulty or had been damaged by mis-use, no refunds will be issued and you will be required to cover postage costs for the return.
Shipping to New Zealand
We post to New Zealand at a standard rate of AUD$8 without tracking or AUD$15 with tracking. Additional costs may be incurred for heavy items such as crystals, which will be calculated at checkout.
We currently only ship to the United States using standard air shipping via Australia Post. Shipping rates are calculated at checkout based on the weight of your order. If you wish to order shipping to another location, please contact us via email to firstname.lastname@example.org.